- General provisions.
1.1. These Terms and Conditions of Sale and Purchase of Goods (hereinafter referred to as the “Terms and Conditions”) shall be a binding legal document for the Parties, which sets out the rights, duties and responsibilities of the Buyer and the Seller in relation to the purchase of Goods on the e-shop by the Buyer.
1.2. The Seller reserves the right to change, amend or supplement the Rules at any time, taking into account statutory requirements. The Buyer shall be informed on the e-shop website. When the Buyer shops on the e-shop, the Terms and Conditions in force at the time of placing the order shall apply.
1.3. You have the right to buy from the e-shop:
1.3.1. natural persons with legal capacity, i.e. persons who have reached the age of majority and whose legal capacity has not been restricted by a court;
1.3.2. minors aged between 14 and 18, with the consent of their parents or guardians, unless they have their own income;
1.3.3. legal persons;
1.3.4. authorised representatives of all the above.
1.4. By adopting the Rules, the Seller also warrants that, in accordance with clause 1.3 of the Rules, the Buyer is entitled to purchase the Goods in the e-shop.
1.5. The contract between the Buyer and the Seller shall be deemed to have been concluded from the moment the Buyer, after having created a shopping cart in the e-shop, indicated the delivery address, chosen the payment method and read the Seller’s rules, clicks on the “Confirm Order” button (see point 5 “Ordering, prices, payment procedure, terms”).
1.6. Each contract concluded between the Buyer and the Seller is stored in the e-shop.
- Personal data protection.
2.1. To order goods in the e-shop, the Buyer may:
2.1.1. by registering on this e-shop – by entering the details requested in the registration;
2.1.2. without registering with this e-shop.
2.2. When ordering goods by the methods provided for in Clause 2.1 of the Rules, the Buyer shall indicate in the relevant information fields provided by the Seller the Buyer’s personal data necessary for the proper execution of the order: name, surname, delivery address, telephone number and e-mail address.
2.3. By accepting these Terms and Conditions, the Buyer agrees to the processing of the Buyer’s personal data as set out in Section 2.2 for the purposes of the sale of goods and services in the e-shop, analysis of the Seller’s activities and direct marketing.
2.4. By consenting to the processing of the Buyer’s personal data for the purpose of the sale of goods and services in the Seller’s e-shop, the Buyer also consents to the sending of information messages to the e-mail address and telephone number provided by the Buyer in order to complete the order of goods.
2.5. By registering on the e-shop and ordering goods, the Customer undertakes to protect and not to disclose his/her login details to anyone.
- Rights and obligations of the buyer.
3.1. The Buyer shall have the right to purchase goods in the e-shop in accordance with the procedures set out in these Terms and Conditions and in the other information sections of this e-shop.
3.2. The Buyer has the right to withdraw from the contract for the purchase and sale of goods with the e-shop by notifying the Seller in writing (by e-mail, indicating the desired product to be returned and its order number) not later than within 14 (fourteen) working days from the date of delivery of the item, except for cases where the contract cannot be withdrawn from in accordance with the legislation of the Republic of Lithuania (see the information of the Public Institution Consumer Centre on the web page of the Public Institution Consumer Centre at http://www.vartotojucentras.lt, “Specifics of the Return and Exchange of Non-food Goods”, paragraph 18).
3.3. The Buyer may exercise the right provided for in paragraph 3.2 of the Conditions only if the goods have not been damaged or substantially altered in appearance or used.
3.4. The Buyer undertakes to accept the goods ordered and to pay the agreed price for them.
3.5. If the data provided in the Buyer’s registration form changes, the Buyer must update it without delay.
3.6. The Customer undertakes not to pass on his/her login data to third parties. If the Buyer loses his/her login data, he/she must immediately inform the Seller by the means of contact indicated in the “Contact” section.
3.7. By using the e-shop, the Buyer agrees to these Terms and Conditions of Purchase and undertakes to comply with them and not to violate the legislation of the Republic of Lithuania.
- Seller’s rights and obligations.
4.1. The Seller undertakes to provide all the conditions for the Buyer to make proper use of the services provided by the e-shop.
4.2. If the Buyer attempts to undermine the stability and security of the Seller’s e-shop or violates his/her obligations, the Seller shall have the right to restrict or suspend the Buyer’s access to the e-shop or, in exceptional cases, to cancel the Buyer’s registration, immediately and without notice.
4.3. The Seller undertakes to respect the privacy of the Buyer. To process the Buyer’s Personal Data only in accordance with the procedure established by the Rules, the Privacy Policy and the legal acts of the Republic of Lithuania.
4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.
- Ordering, prices, payment procedures, deadlines.
5.1. The e-shop is open 24 hours a day, 7 days a week.
5.2. The Contract shall commence from the moment the Buyer clicks on the “Confirm Order” button and upon receipt of the order, the Seller confirms the order by sending a confirmation email to the Buyer’s email address.
5.3. The prices of the products in the e-shop and on the order form are in euros, including VAT.
5.4. The buyer pays for the goods in one of the following ways:
5.4.1. Payment by e-banking means prepayment through the e-banking system used by the Buyer. In order to use this form of payment, the Buyer must have signed an e-banking agreement with one of the banks listed below: SEB bankas; Swedbank AB; Luminor AB; Šiaulių bankas; Danske bankas. The Buyer shall transfer the money to the e-shop’s current account. The responsibility for data security in this case lies with the respective bank, as all monetary transactions take place in the bank’s e-banking system.
5.4.2. Bank transfer is a prepayment where the Buyer transfers money to the e-shop’s bank account after printing out the order and going to the nearest bank branch.
5.4.3. Payment by Paysera.
5.4.4. Cash on delivery/collection.
5.5. The Buyer undertakes to pay for the goods immediately. Only upon receipt of payment for the Goods shall the parcel of Goods be formed and the delivery period commence.
- Delivery.
6.1. The Buyer undertakes to specify the exact place of delivery of the goods by selecting the delivery service at the time of ordering.
6.2. Goods shall be delivered by the Seller or the Seller’s authorised representative (courier).
6.3. The Seller shall deliver the Goods to the Buyer in accordance with the terms specified in the descriptions of the Goods. These time limits are provisional and do not apply in cases where the Seller does not have the goods in stock and the Buyer is informed of a shortage of the goods ordered. The Buyer also agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the Seller’s control. In such case, the Seller undertakes to contact the Buyer immediately to agree on the terms of delivery.
6.4. In all cases, the Seller shall be exempt from liability for breach of the time limits for delivery of the goods if the goods are not delivered to the Buyer or are not delivered on time due to the Buyer’s fault or due to circumstances beyond the Seller’s control.
6.5. The Buyer must in all cases immediately inform the Seller if the consignment is delivered in broken or otherwise damaged packaging, if the consignment contains unordered goods or the wrong quantity of goods, or if the consignment is not complete.
6.6. In all cases, if the Buyer notices any damage to the packaging at the time of delivery, the Buyer must make a note of the damage on the delivery note provided by the courier, or draw up a separate report of the damage. The Buyer must do so in the presence of the courier. Failure to do so shall exempt the Seller from liability to the Buyer in respect of any damage to the goods in relation to damage to the packaging not noted by the Buyer in the courier’s delivery note.
- Product quality, guarantees.
7.1. For each item sold in the e-shop, the details of each item are generally set out in the product description for each item.
7.2. The Seller shall not be liable for the fact that the colour, shape or other parameters of the goods in the e-shop may not correspond to the actual size, shape and colour of the goods due to the characteristics of the display used by the Buyer.
7.3. The Seller offers a quality guarantee for certain types of goods for a certain period of time, the specific term and other conditions of which are set out in the descriptions of such goods.
7.4. If the Seller does not provide a quality guarantee for certain types of goods, the guarantee provided for in the relevant legislation applies.
- Returns and exchanges.
8.1. The law of the Republic of Lithuania provides for the right of the buyer to withdraw from a contract of sale or supply of goods concluded by means of communication, including via the internet, without having to give any reason.
8.2. The buyer has the right to withdraw from the contract of sale within 14 days from the date on which he or the person named in his order receives the goods ordered. The Buyer must send the goods to the Seller or to another person authorised by the Seller without delay and no later than 14 days from the date on which the notice of withdrawal is given to the Seller. The time limit is not infringed if the Buyer has dispatched the goods before the expiry of the 14 day period.
8.3. In order to exercise the right to withdraw from the contract of sale, the Buyer must notify the Seller – UAB Liramta, Metalo g. 2, Vilnius – info@liramta.lt – of its decision to withdraw from the contract of sale by submitting a statement (by e-mail).
8.4. The Buyer must return the goods in their original and undamaged packaging. The Buyer is responsible for the assembly and packaging of the item. If the item is not properly assembled and packaged, the Seller has the right not to accept the returned item. When returning the goods, the Buyer must enclose the original invoice received with the goods and the return form must be completed and signed.
8.5. Goods cannot be returned if they have been used and/or damaged and/or if they have lost their merchantable appearance (changes to the appearance of the goods or their packaging that were necessary to inspect the goods are not considered to be a material change to the appearance of the goods).
8.6. The buyer does not have the right to withdraw from the sale contract in the following cases:
8.6.1 if the contract of sale has been concluded in respect of goods made to the Buyer’s specific instructions, which are not pre-manufactured and which are made in accordance with the Buyer’s personal choice or instruction, or in respect of goods which are tailored to the Buyer’s personal needs;
8.6.2. if the contract of sale is for perishable goods or goods with a short shelf life;
8.6.3. if the contract of sale was concluded in respect of packaged goods that were unpacked after delivery and are unsuitable for return for health or hygiene reasons.
8.7. The Seller shall reimburse the Customer for the amounts paid for the returned Goods no later than 14 days from the date of return of the Goods to the Seller or from the Customer’s provision of proof to the Seller that the Goods have been dispatched, whichever is the earlier.
8.8. The Seller shall refund the money using the same payment method used by the Buyer for the original payment transaction, unless the Buyer expressly agrees to a different method. In any event, the Buyer shall not be liable to pay any fees in connection with such repayment.
8.9. If the goods delivered do not meet the quality requirements, the Buyer shall have the option to replace the goods delivered to him with similar goods or return them within 14 days.
8.10. The return of goods for non-conforming quality shall also be subject to paragraphs 8.4 to 8.5 of these Terms and Conditions.
- Responsibilities of the buyer and seller.
9.1. The Buyer is fully responsible for the accuracy of the personal data provided by the Buyer. If the Buyer fails to provide accurate personal data in the registration form, the Seller shall not be liable for the consequences thereof and shall be entitled to claim direct damages from the Buyer.
9.2. The Buyer is responsible for the actions taken when using this e-shop.
9.3. Once registered, the Buyer is responsible for the transmission of his/her login data to third parties. If a third party uses the services provided by the e-shop and logs in to the e-shop using the Buyer’s login data, the Seller shall consider this person as the Buyer.
9.4. The Seller shall be exempt from any liability where the loss is caused by the Buyer’s failure to read these Terms and Conditions, despite the Seller’s recommendations and the Buyer’s obligations, when given the opportunity to do so.
9.5. If the Seller’s e-shop contains links to the e-sites of other companies, institutions, organisations or persons, the Seller is not responsible for the information contained therein or the activities carried out therein and does not maintain, control or represent such companies and persons.
9.6. In the event of damage, the Party at fault shall indemnify the other Party for direct damages.
- Marketing and information.
10.1. The Seller may, at its discretion, initiate various promotions in the e-shop.
10.2. The Seller has the right to unilaterally change the terms of the Shares and to cancel the Shares without prior notice. Any modification or cancellation of the terms and conditions of the Promotion shall be effective only prospectively, i.e. as from the moment of its execution.
10.3. The Seller shall send all notifications by the means of communication indicated in the Buyer’s registration form.
10.4. The Buyer shall send all notifications and questions to the telephone numbers and e-mail addresses indicated in the “Contact” section of the Seller’s e-shop.
10.5. The Seller shall not be liable if the Buyer does not receive the information or confirmation messages sent due to disruptions in the networks of the internet connection, email service providers.
- Final provisions.
11.1. These Terms and Conditions of Sale and Purchase of Goods have been drawn up in accordance with the laws and regulations of the Republic of Lithuania.
11.2. Any disagreements arising from the application of these Rules shall be settled by negotiation. In the event of failure to reach an agreement, disputes shall be settled in accordance with the procedure established by the laws of the Republic of Lithuania.